PIS Mobile Privacy Policy

Last Updated: February 26, 2026

1. Introduction

This Privacy Policy explains how RMSoft Ltd ("we", "our", or "us") collects, uses, and safeguards information when you use the PIS (Public Transport Information System) Mobile application. Our primary goal is to provide you with secure and reliable public transport information while respecting your personal data privacy.

2. Information We Collect

We collect several types of information from and about users of our application, including:

Location Data: With your permission, we collect precise real-time location data from your device (both foreground and background). This is essential for providing nearby bus stops, live vehicle tracking, and accurate journey planning.
Device Information: We may collect details about your mobile device, including the hardware model, OS version, and unique device identifiers to deliver push notifications properly and monitor app health.
Usage Data: We collect aggregated interaction data, such as routes searched, saved favorites, and crash metrics to improve our services.
Camera & Audio: With your consent, the app may access your camera and microphone for specific features like document scanning or profile management.

3. How We Use Your Information

We utilize the collected information to:

Provide, maintain, and improve the core functionalities of the PIS Mobile app, including intelligent routing and live tracking.
Personalize your transit experience by securely storing your favorite routes, recent searches, and saved locations.
Send you timely technical notices, scheduling delays, security alerts, and essential travel updates via push notifications.
Analyze usage trends and technical metrics to optimize our transit tracking algorithms and app stability.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share technical data with trusted third-party service providers (such as mapping services or hosting infrastructure) strictly for the purpose of operating the application. Aggregated, non-personally identifiable transit data may be shared with transit authorities to help improve public transportation networks overall.

5. Your Choices and Rights

You have full control over your data within the PIS Mobile app:

Location Services: You can enable, restrict (while using the app), or disable location tracking at any time via your device settings. Note that disabling location will impact "Nearby" features and live GPS tracking.
Push Notifications: You can opt-out of receiving service updates and alerts in your device's notification settings.
Data Deletion: You may request the deletion of your account and any associated saved data (such as favorites) by contacting our primary support channels.

6. Security

We implement appropriate edge-to-edge technical and organizational security measures to protect your personal information against unauthorized access, loss, or alteration. However, please be aware that no data transmission over mobile networks or the internet is completely infallible.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our daily data practices, please contact our support team at support@rmsoft.co.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

RMSOFT LTD

Email: info@rmsoft.rw

Address: KN 5 Rd, Kigali, KABC Building, 3rd Floor, Kimihurura, Kigali, Rwanda

Website: https://rmsoft.rw

We will respond to your inquiry within a reasonable timeframe and in accordance with applicable data protection laws.

9. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Rwanda. Any disputes arising from or related to this Privacy Policy or our data practices will be subject to the exclusive jurisdiction of the courts of Rwanda.